Customer Satisfaction

It is important to us that the customer is always happy with both our goods and our service. We respond to any complaints as soon as possible.

 

Delivery & Shipping

You should receive your goods within 5-7 working days if you are located within the Republic of Ireland, two to three weeks if you are in the European Community, and for all other countries delivery times vary, and in some cases delivery is not possible at all. In such a case you will be immediately notified by e-mail and a full refund will be issued to your credit card. Delivery must be to the address at which your payment card is registered. All deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods. Delivery to PO boxes is not possible.

 

Delivery charges

 

We make every effort to keep our delivery charges as low as possible. Our charge depends on the volume / weight of goods you select at the time of placing the order. You only pay one delivery charge, irrespective of the number of products ordered.

 

Shortages and damages in transit


Any shortages or damages must be reported to the company within 24 hours or next working day from the delivery date.

 

 

Prices and Products

The prices listed on the promusica.ie website for products will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the website is wrong. In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, JEM Music Limited shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we  shall promptly issue a credit to your credit card account in the amount of the incorrect price charged.

 

JEM Music Limited reserves the right without prior notice to discontinue or change specifications and prices on products and services offered on the website without incurring any obligation to you. Products displayed on this site are available while supplies last. Descriptions of, or references to, products or services on the website do not imply endorsement of that product or service, or constitute a warranty, by JEM Music Limited

All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products. We have done our best to display as accurately as possible the colours of the products shown on the website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

 

Contract

No contract will subsist between you and JEM Music Limited for a sale to you of any product or service unless and until JEM Music Limited accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time JEM Music Limited sends the e-mail to you (whether or not you receive that e-mail). The receipt by you of an order confirmation does not constitute JEM Music Limited’s acceptance of an order. Prior to JEM Music Limited’s acceptance of an order, verification of information may be required. JEM Music Limited reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation for any reason. JEM Music Limited reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification.

 

Returns

 

When purchasing goods or services from this website your contract is with JEM Music Limited. All goods and services are sold in accordance with The European Directive on Distance Selling (Directive 97/7/EC). This directive essentially ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a "cooling off" period of 7 working days after the day of delivery - during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email. To cancel this contract or report a fault, please notify us in writing or by email. A telephone call is not sufficient unless both you and JEM Music Limited agree otherwise. This law also assumes that the consumer has a duty of care for the products during the cancellation period and while the goods are in their possession. Goods must be returned and re-packed in the original packaging as received complete 'AS SOLD' and in 'AS NEW' condition (if the packaging has been opened to examine the product/s it must have been done so without damaging the packaging or the product/s in any way).

 

Please Note: JEM Music Limited has the right to terminate the contract in the event that the goods are unavailable, mispriced or cleared funds are not received.

 

Please note that cancellation of contracts for the purchase of copyrighted goods (all software, media and sample CDs) cannot be accepted where the item has been unsealed. Goods ordered specifically to meet a consumers requirements plus contact products such as Microphones/Brass/Woodwind/in-ear systems and strings are non-returnable and excluded from the "cooling off" period/return option.

 

The consumer will be responsible for the cost of and return arrangements of any goods to us, under the "7-day cooling off period". JEM Music Limited strongly recommend that if returning goods that customers use an insured courier service, as JEM Music Limited will not be responsible for the goods until they have been checked and signed for. JEM Music Limited will pay and arrange a collection from you if you report a product fault during the initial 7 day period and the goods prove to be faulty. Similarly, in the case of returns/complaints that can be attributed to an error by JEM Music Limited, JEM Music Limited will cover the cost of collecting goods during the "7-day period". Please inform us (in writing with the returning product/s) of the reason for which the goods are no longer required or wanted.

 

All JEM Music Limited products are covered by a standard one year warranty. If a fault should occur with your product after the first 7 days of receipt, you may wish to return the product, with a copy of your online receipt and a full written description of the fault to our returns department. Our returns department can send your faulty products to the manufacturer or authorised service centre on your behalf. Goods being returned must be shipped at the expense of the customer and by-own means.

If the product is found to be faulty and is within the warranty period we will repair it free of charge and return the products to you.

 

The company will not accept any returns without a valid returns authorisation. To obtain a return authorisation please email [email protected] The company reserves the right to make a re-stocking charge in the case of goods incorrectly purchased.

 

Links & Other Services

promusica.ie may have links to several other sites and any information posted on those sites is supplied by third parties. Any such information and the information contained on such sites is the responsibility of those third parties. JEM Music Limited does not accept any liability in relation to the information or charges of any such sites. Any such links to other sites as may be provided are provided for your convenience only, and you access them at your own risk.

 

Information Purposes

The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

 

Changes to Terms & Conditions

JEM Music Limited reserves the right to change the terms, conditions, and notices under which JEM Music Limited’s services are offered. You are responsible for regularly reviewing these terms and conditions and for additional terms posted on the promusica.ie website. These terms and conditions are intended to be serviceable. If for any reason, any term or condition is held unenforceable or invalid, the remaining shall be enforceable in full.

 

Irish Law

These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland, and the parties hereby submit to the non-exclusive jurisdiction of the Irish courts to settle any disputes that may arise in connection with these terms and conditions.

 

Privacy Notice

Please check our Privacy notice at the bottom of the page

 

Data Protection

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the Irish Data Protection Act 1988. The promusica.ie payment pages use encryption technology to provide security of payments. The user agrees that the payment information provided by him may be held by JEM Music Limited and may only be given to payment partners (such as a bank) and only to any other party with the users express permission (save where the laws of the citizenship, domicile or residence of the user prohibit such information). Credit card payments are processed by Stripe via their payment processing system. The credit card details are not made available at any time to JEM Music Limited.

Paypal Payments are processed by PayPal using their own system. Where orders have been placed using Klarna, the data is processed under Klarna’s data privacy policy.